stakeholder 6
CSOs and End Users
CSOs and End Users
CSOs and End Users
Who are they?
Non-profit, non-State, voluntary organisations that represent the interest of the society in which the DPI is implemented, and often act as a bridge between the end users and the other stakeholders involved in DPI involvement
What do they do?
Co-design DPI and help raise awareness about DPI.
Examples
In India, NGOs have helped individuals in marginalised communities obtain digital IDs (Aadhaar) by conducting enrollment camps.
Filter By:
all
Law
Policy
Technical Standard
Operational Guideline
PRINCIPLE 1: Build for inclusion, accessibility, and equity
Operational Guidelines
Invest in capacity building and awareness initiatives
P1.T2/O
This entails promoting awareness and intuitive designs for users, and training and capacity building of operators of the system. This could take the form of training initiatives and skill development workshops for operators, as well as investments towards awareness campaigns and education initiatives for users.
Rationale
Capacity building ensures that both the users and operators can engage with DPI effectively. To this end, the operators and regulators of the DPI must invest in capacity building as a multipolar process to include institutional, tech and administrative dimensions. This empowers users and operators to engage meaningfully and derive maximum value from the infrastructure, while also allowing for a seamless integration of digital systems.
Practice
India:
UPI: NPCI Circular with recommendations on simplification of user-side flows in apps for easy onboarding
Philippines:
PhilSys: The identity system PhilSys is backed by a law which states that one of its objectives is strengthening financial inclusion and reducing corruption.
Stakeholders
PUBLIC SECTOR
PHILANTHROPIES
CSOs and END USERS
Lifecycle
DEVELOPMENT
DEPLOYMENT
ADAPTATION
Tool
1
Tool
4
PRINCIPLE 2: ADHERE TO
PRIVACY AND SECURITY STANDARDS
Tool
1
Tool
2
Tool
3
Tool
5
Law
Implement notice and consent mechanisms for the collection, use, and sharing of personal data
P2.T1/L
This entails a combination of technological solutions and policy frameworks. Laws must mandate the communication of clear and understandable details on the specific types of data being collected, the intended uses of the data, the duration of data retention, and the entities with whom the data may be shared. This is supplemented by user-friendly interfaces and interfaces to present privacy notices in a clear and accessible manner.
Rationale
The establishment of these mechanisms in DPI empowers individuals with information on how their data is being collected, processed, and shared within the ecosystem, and enables them to exercise them to maintain control over their personal information.
Practice
India:
ABDM: Clause 11.1 of ABDM’s Health Data Management Policy emphasises on a consent-based approach that aligns with existing legal requirements.
Estonia:
X-Tee: The Personal Data Protection Act 2018 is legislation designed to protect individuals' fundamental rights and freedoms concerning the processing of their personal data, with a special emphasis on the right to privacy.
Stakeholders
PUBLIC SECTOR
PRIVATE SECTOR
DEVELOPMENT ACTORS
CSOs and END USERS
Lifecycle
DEVELOPMENT
DEPLOYMENT
PRINCIPLE 3: Promote collaboration
and co-creation towards and public benefit
Policy
Establish codified consultation processes for developments within the DPI
P3.T1/P
These take the form of processes such as public notifications on official websites, open forums, online surveys, or structured consultations with specific stakeholder groups. Codification in this regard fosters a structured approach to gathering input, conducting impact assessments, and incorporating feedback into decision-making.
Rationale
Public notices and proactive consultations throughout the lifecycle of DPI serve as a means to engage the larger community and help create a structured and accountable framework that promotes openness, transparency, and stakeholder inputs on potential concerns with any developments in the system. This ensures that the decision-making process is not confined to a select few.
Practice
India:
ONDC: ONDC holds frequent meetings with network participants that are a part of the user council to discuss crucial policy developments, and publish a summary of proceedings for all meetings.
Estonia:
X-Tee: The Bills Information System (EIS) is a digital platform in Estonia for inter-institutional document coordination, government and parliamentary submission, and public consultations, allowing public tracking of drafts, document searching, and participation in the legislative process.
Stakeholders
PUBLIC SECTOR
PRIVATE SECTOR
OPEN-SOURCE COMMUNITIES
DEVELOPMENT ACTORS
CSOs and END USERS
Lifecycle
CONCEPTION
DEVELOPMENT
ADAPTATION
Tool
1
Tool
4
Principle 4: Ensure transparency and accountability with appropriate
grievance redressal mechanisms
Tool
1
Tool
2
Tool
4
Tool
5
Policy
Publish DPI vision and strategy documents resulting from expert deliberation
P4.T1/P
This entails publishing DPI vision and strategy documents which serve as guiding frameworks that outline the goals, objectives, and approaches adopted for the development, management, and operation of essential public infrastructure. These documents encapsulate the collective wisdom and expertise of experts involved in their formulation, reflecting the challenges, opportunities, and desired outcomes for DPI.
Rationale
Publication of these vision and strategy documents via websites and other accessible channels provides all stakeholders access to the rationale behind policy decisions and the intended impact of DPI. This helps build public trust and facilitates external oversight and evaluation by independent experts, civil society organisations, or researchers to assess progress, identify gaps or challenges, and provide evidence-based recommendations for improvement.
Practice
India:
ONDC: The ONDC strategy paper provides an overview of the context, principles, and components of the Network. It highlights the benefits of ONDC for different stakeholders in the digital commerce ecosystem and its potential impact. The paper aims to gather input and perspectives to shape the design and principles of ONDC, fostering a collaborative approach towards its development.
ABDM: The ABDM ecosystem operates with a larger strategy document published by NITI Aayog in 2018, as well as the ABDM strategy overview that provides details on the larger scope of the DPI.
Stakeholders
PUBLIC SECTOR
CSOs and END USERS
Lifecycle
DEPLOYMENT
Filter By:
all
Law
Policy
Technical Standard
Operational Guideline
PRINCIPLE 1: Build for inclusion, accessibility, and equity
Operational Guidelines
Invest in capacity building and awareness initiatives
P1.T2/O
This entails promoting awareness and intuitive designs for users, and training and capacity building of operators of the system. This could take the form of training initiatives and skill development workshops for operators, as well as investments towards awareness campaigns and education initiatives for users.
Rationale
Capacity building ensures that both the users and operators can engage with DPI effectively. To this end, the operators and regulators of the DPI must invest in capacity building as a multipolar process to include institutional, tech and administrative dimensions. This empowers users and operators to engage meaningfully and derive maximum value from the infrastructure, while also allowing for a seamless integration of digital systems.
Practice
India:
UPI: NPCI Circular with recommendations on simplification of user-side flows in apps for easy onboarding
Philippines:
PhilSys: The identity system PhilSys is backed by a law which states that one of its objectives is strengthening financial inclusion and reducing corruption.
Stakeholders
PUBLIC SECTOR
PHILANTHROPIES
CSOs and END USERS
Lifecycle
DEVELOPMENT
DEPLOYMENT
ADAPTATION
Tool
1
Tool
4
PRINCIPLE 2: ADHERE TO
PRIVACY AND SECURITY STANDARDS
Tool
1
Tool
2
Tool
3
Tool
5
Law
Implement notice and consent mechanisms for the collection, use, and sharing of personal data
P2.T1/L
This entails a combination of technological solutions and policy frameworks. Laws must mandate the communication of clear and understandable details on the specific types of data being collected, the intended uses of the data, the duration of data retention, and the entities with whom the data may be shared. This is supplemented by user-friendly interfaces and interfaces to present privacy notices in a clear and accessible manner.
Rationale
The establishment of these mechanisms in DPI empowers individuals with information on how their data is being collected, processed, and shared within the ecosystem, and enables them to exercise them to maintain control over their personal information.
Practice
India:
ABDM: Clause 11.1 of ABDM’s Health Data Management Policy emphasises on a consent-based approach that aligns with existing legal requirements.
Estonia:
X-Tee: The Personal Data Protection Act 2018 is legislation designed to protect individuals' fundamental rights and freedoms concerning the processing of their personal data, with a special emphasis on the right to privacy.
Stakeholders
PUBLIC SECTOR
PRIVATE SECTOR
DEVELOPMENT ACTORS
CSOs and END USERS
Lifecycle
DEVELOPMENT
DEPLOYMENT
PRINCIPLE 3: Promote collaboration
and co-creation towards and public benefit
Policy
Establish codified consultation processes for developments within the DPI
P3.T1/P
These take the form of processes such as public notifications on official websites, open forums, online surveys, or structured consultations with specific stakeholder groups. Codification in this regard fosters a structured approach to gathering input, conducting impact assessments, and incorporating feedback into decision-making.
Rationale
Public notices and proactive consultations throughout the lifecycle of DPI serve as a means to engage the larger community and help create a structured and accountable framework that promotes openness, transparency, and stakeholder inputs on potential concerns with any developments in the system. This ensures that the decision-making process is not confined to a select few.
Practice
India:
ONDC: ONDC holds frequent meetings with network participants that are a part of the user council to discuss crucial policy developments, and publish a summary of proceedings for all meetings.
Estonia:
X-Tee: The Bills Information System (EIS) is a digital platform in Estonia for inter-institutional document coordination, government and parliamentary submission, and public consultations, allowing public tracking of drafts, document searching, and participation in the legislative process.
Stakeholders
PUBLIC SECTOR
PRIVATE SECTOR
OPEN-SOURCE COMMUNITIES
DEVELOPMENT ACTORS
CSOs and END USERS
Lifecycle
CONCEPTION
DEVELOPMENT
ADAPTATION
Tool
1
Tool
4
Principle 4: Ensure transparency and accountability with appropriate
grievance redressal mechanisms
Tool
1
Tool
2
Tool
4
Tool
5
Policy
Publish DPI vision and strategy documents resulting from expert deliberation
P4.T1/P
This entails publishing DPI vision and strategy documents which serve as guiding frameworks that outline the goals, objectives, and approaches adopted for the development, management, and operation of essential public infrastructure. These documents encapsulate the collective wisdom and expertise of experts involved in their formulation, reflecting the challenges, opportunities, and desired outcomes for DPI.
Rationale
Publication of these vision and strategy documents via websites and other accessible channels provides all stakeholders access to the rationale behind policy decisions and the intended impact of DPI. This helps build public trust and facilitates external oversight and evaluation by independent experts, civil society organisations, or researchers to assess progress, identify gaps or challenges, and provide evidence-based recommendations for improvement.
Practice
India:
ONDC: The ONDC strategy paper provides an overview of the context, principles, and components of the Network. It highlights the benefits of ONDC for different stakeholders in the digital commerce ecosystem and its potential impact. The paper aims to gather input and perspectives to shape the design and principles of ONDC, fostering a collaborative approach towards its development.
ABDM: The ABDM ecosystem operates with a larger strategy document published by NITI Aayog in 2018, as well as the ABDM strategy overview that provides details on the larger scope of the DPI.
Stakeholders
PUBLIC SECTOR
CSOs and END USERS
Lifecycle
DEPLOYMENT
Note: This tool is best viewed ON a desktop/laptop
Aapti Institute
37, Aga Abbas Ali Rd, Halasuru
Yellappa Chetty Layout, Sivanchetti Gardens Bengaluru, Karnataka 560042
For inquiries
2024 Aapti All right reserved.
Privacy Policy
Terms of Service
Cookies Settings
Note: This tool is best viewed ON a desktop/laptop
Aapti Institute
37, Aga Abbas Ali Rd, Halasuru
Yellappa Chetty Layout, Sivanchetti Gardens Bengaluru, Karnataka 560042
For inquiries
2024 Aapti All right reserved.
Privacy Policy
Terms of Service
Cookies Settings
Note: This tool is best viewed ON a desktop/laptop
Aapti Institute
37, Aga Abbas Ali Rd, Halasuru
Yellappa Chetty Layout, Sivanchetti Gardens Bengaluru, Karnataka 560042
For inquiries
2024 Aapti All right reserved.
Privacy Policy
Terms of Service
Cookies Settings
